Complaint and action centre
Empowering you with practical tools and essential information to navigate health concerns and lodge effective complaints within the detention system. Find downloadable templates, evidence checklists, and expert insights here.
Downloadable templates for urgent requests
Access our ready-to-use templates to make urgent medical and mental health support requests. These forms are designed to help you clearly communicate your needs and document your situation effectively.
Evidence checklist for detainees and families
Documenting evidence is crucial for any complaint or legal matter. Use this checklist to ensure you collect and maintain all relevant records related to your health and care within detention.
- Medical request forms
- Medication records
- Dates of appointments
- Names of officers or health staff spoken to
- Symptoms diary
- Pain diary
- Mental health diary
- Photos where lawful and safe
- Hospital discharge papers
- Specialist referral letters
- Emails to Home Affairs / ABF / contractor
- Complaint reference numbers
- Witness names
- Family concern letters
Share your health story
Your experiences matter. Share your health journey anonymously or with your name to help raise awareness and contribute to advocacy efforts. Use our form to submit your story and make your voice heard.
Story submission form
Fields:
- Name or anonymous
- Detention centre / APOD
- Date of issue
- Health issue
- Mental health issue
- Medical requests made
- Response received
- Impact on family
- Documents available
- Permission to publish
- Contact details
- Urgency level
Insights into health and human rights in detention
Explore articles and resources from lawyers, doctors, and former detainees discussing the challenges of healthcare access and human rights in the Australian detention system.
- What happens when detainees cannot access specialist care?
- Mental health and indefinite detention
- Passive smoking and environmental health in detention
- Children and families suffering outside detention
- How to document medical neglect
- Lawyers explain health evidence in visa and court matters
- Former detainees speak about medical care
- Doctors and psychologists discuss detention trauma